A scorecard is the best way to ensure progress toward your vision. Completing rocks and action items and resolving issues is only valuable if it can eventually be measured on the score card that demonstrates results are achieved and you are working toward your Vision. Scorecards check the health of the business model by monitoring …
Enterprises should differentiate between different types of metrics and how they are used. Result, Leading and Diagnostic measures should be combined to ensure they are supporting long-term objectives while focusing on intermediate and daily activities that make a difference. As a quick reference consider the following table for getting the right mix: TypeDefinitionReview FreqExamplesBaseball analogyResultShow …
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This post continues a series of blog posts on Measures by exploring Cycle Time. Cycle Time is one of my favorite measures. It is at the heart of Lean and forms a basis for improvement that is typically at the center of good customer experience and process agility. In my opinion, any process not tracking …
When setting process measures, there are four key areas where I start: Volume Cycle Time Efficiency Quality I’ll be exploring these over a series of blog posts on Measures starting with this post on Volume. Volume seems like a simple measure. At its root, it is concerned with how many. Lets consider a simple a …
I talked at a high level in my Measure Outputs post about the types of measures that are useful. That post stated broadly that input measures do little to help improve, control or predict performance. In this post, I will expand on that concept to cover in more depth what types of measures focus on …
Horizon Line Group 