How you set goals can dramatically affect business performance. Poorly set goals can demoralize. It's time to settle on a better approach that motivates and challenges everyone in your business.
Good Goal Setting
Keep Score
Today, we look at the Keep Score practice on the strategy row of fundamental practices for success. Leaders can reach their vision by adopting these 8 practices. StrategyOS works with these fundamentals by creating a process to execute them as part of your daily work. Now, here's today's newsletter covering setting up scorecards to ensure …
Different Metric Types Meet Different Needs
Enterprises should differentiate between different types of metrics and how they are used. Result, Leading and Diagnostic measures should be combined to ensure they are supporting long-term objectives while focusing on intermediate and daily activities that make a difference. As a quick reference consider the following table for getting the right mix: TypeDefinitionReview FreqExamplesBaseball analogyResultShow …
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How Long Does it Take?
This post continues a series of blog posts on Measures by exploring Cycle Time. Cycle Time is one of my favorite measures. It is at the heart of Lean and forms a basis for improvement that is typically at the center of good customer experience and process agility. In my opinion, any process not tracking …
How Many?
When setting process measures, there are four key areas where I start: Volume Cycle Time Efficiency Quality I’ll be exploring these over a series of blog posts on Measures starting with this post on Volume. Volume seems like a simple measure. At its root, it is concerned with how many. Lets consider a simple a …
Measuring Outputs Expanded
I talked at a high level in my Measure Outputs post about the types of measures that are useful. That post stated broadly that input measures do little to help improve, control or predict performance. In this post, I will expand on that concept to cover in more depth what types of measures focus on …
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