Different Metric Types Meet Different Needs

Enterprises should differentiate between different types of metrics and how they are used. Result, Leading and Diagnostic measures should be combined to ensure they are supporting long-term objectives while focusing on intermediate and daily activities that make a difference. As a quick reference consider the following table for getting the right mix: TypeDefinitionReview FreqExamplesBaseball analogyResultShow …

How Many?

When setting process measures, there are four key areas where I start: Volume Cycle Time Efficiency Quality I’ll be exploring these over a series of blog posts on Measures starting with this post on Volume. Volume seems like a simple measure. At its root, it is concerned with how many. Lets consider a simple a …