I first wrote about Centers of Excellence about 5 years ago and it remains one of the most popular topics here. This post summarizes and updates thoughts on Centers of Excellence (CoE) as a way to build a capability to deliver value when specialty skills are needed. It covers: The rationale for creation The qualities …
Gartner Reveals Five BPM Predictions
With Gartner kicking off its Business Process Management Summit yesterday in Vegas, I thought this article on their predictions for BPM in 2010 and beyond would be appropriate. To summarize, five of the key predictions for BPM are: By 2012, 20 per cent of customer-facing processes will be knowledge-adaptable and assembled just in time to …
The Process Center of Excellence
It is time for lean six sigma to grow beyond its focus on process improvement and deliver the reality of an agile enterprise. Capping a series of articles, I explore the organizational need for a Process Center of Excellence, how it would work and the agile results it would deliver.
What is a Center of Excellence
Continuing a series of posts addressing some of the lessons and take aways from recent experience in establishing Centers of Excellence. I've never really liked the term. Sounds so haughty. I prefer 'Competency or Capability Center' or pick any another term you like. But, 'Center of Excellence' seems to be what has stuck in the …
Horizon Line Group 