Flash back: I wrote this white paper about 9 years ago when I was working in a start-up that was building a business activity management software. The company was later purchased by webMethods which became SoftwareAG. I recently met with an old colleague who tells me the software is still in use. Outdated acronyms aside, …
BPM Studies
Thanks to the BPM course students at University of Colorado for an engaging class discussion this week. It is good to know that treating business processes as strategic assets and building agility into them will be ideas driving our future business leaders. A link to my class materials is below. Let me know how else …
It’s Time to Include Mobile in Process Improvement
The ability to take work on the go is becoming increasingly popular for big and small businesses. And for good reason. Employees are demanding it while at the same time businesses are seeing benefit. With mobile enterprise solutions, workers can speed up daily operations and boost workplace productivity, regardless of their locations. Mobile applications help …
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The Intelligent BPMS Magic Quadrant
As part of a growing trend from multiple fronts to extend BPM technologies beyond their traditional uses, Gartner recently released a magic quadrant evaluating Intelligent BPMS. Incorporating, social, analytics, complex event processing, and mobile has allowed these tools to deliver a new level of potential and value creation capabilities. Whether the trend is labeled “Dynamic,” “Adaptive,” “Intelligent,” or something else, organizations that have already captured the majority of the benefits from traditional BPM technologies will see additional value from deploying this new breed of integrated technologies into their business processes.
Dedication – At Work and Play
Success requires dedication. Passion makes dedication fun.
Thinking about White Space
I’ve been thinking a lot recently about all the stuff that happens outside of traditional enterprise applications. Enterprise software (ERP, CRM, etc) has become good at solving most of the structured work needs in organizations. But, many business problems today require work outside of enterprise applications. These ‘white space’ activities involve research, analysis , collaboration, …
How Long Does it Take?
This post continues a series of blog posts on Measures by exploring Cycle Time. Cycle Time is one of my favorite measures. It is at the heart of Lean and forms a basis for improvement that is typically at the center of good customer experience and process agility. In my opinion, any process not tracking …
How Many?
When setting process measures, there are four key areas where I start: Volume Cycle Time Efficiency Quality I’ll be exploring these over a series of blog posts on Measures starting with this post on Volume. Volume seems like a simple measure. At its root, it is concerned with how many. Lets consider a simple a …
CU’s Business Process Management Class
Thanks to Dr. Judy Scott and all the thoughtful University of Colorado students who participated in last night’s engaging class discussion around BPM. Good to know that BPM has grown into a graduate course with good critical thinking around the concepts and applicability. Here is a link to my presentation materials on the Business Value …
Forrester Waves Dynamic Case Management
“While BPM products tend to focus on repeatable, structured processes, case management applies to more dynamic, unstructured, ad hoc processes.” And so, a new wave is born in Q1 2011. Forrester now separates DCM from traditional BPM with a separate wave. The usual suspects make up most of the leaders. Some interesting up and comers …
Horizon Line Group 