I first wrote about Centers of Excellence about 5 years ago and it remains one of the most popular topics here. This post summarizes and updates thoughts on Centers of Excellence (CoE) as a way to build a capability to deliver value when specialty skills are needed. It covers: The rationale for creation The qualities …
Who’s your CPO?
Good to find out this morning that most organizations have already thought about and reached a conclusion similar to mine that process improvement is an operations responsibility. According to Forrester, only about 22% have process improvement report to IT:
Can Your CIO Also be the CPO
Interesting thoughts from Ann All of IT Business Edge on a topic I’ve been passionate about before: Is the CIO the Right Person to Champion Process Improvement? I support any movement toward process stewardship and appreciate Ann taking on this cause. No doubt, the CIO has a good high-level perspective and organizational clout and is …
Gartner Reveals Five BPM Predictions
With Gartner kicking off its Business Process Management Summit yesterday in Vegas, I thought this article on their predictions for BPM in 2010 and beyond would be appropriate. To summarize, five of the key predictions for BPM are: By 2012, 20 per cent of customer-facing processes will be knowledge-adaptable and assembled just in time to …
The Process Center of Excellence
It is time for lean six sigma to grow beyond its focus on process improvement and deliver the reality of an agile enterprise. Capping a series of articles, I explore the organizational need for a Process Center of Excellence, how it would work and the agile results it would deliver.
Growing Centers of Excellence
Continuing a series of posts addressing some of the lessons and take aways from recent experience in establishing Centers of Excellence. I believe different enterprises are at different levels of sophistication in their use of centers of excellence (CoEs) and view them at different levels of strategic importance. Organizational Maturity Models are a good approximation …
What is a Center of Excellence
Continuing a series of posts addressing some of the lessons and take aways from recent experience in establishing Centers of Excellence. I've never really liked the term. Sounds so haughty. I prefer 'Competency or Capability Center' or pick any another term you like. But, 'Center of Excellence' seems to be what has stuck in the …
Why Create Centers of Excellence
I've been focused on setting up centers of excellence recently. I will be sharing a series of posts addressing some of the lessons and take aways from that experience in a few upcoming Centers of Excellence posts. The first question many customers ask is why would I want a center of excellence? The best answer …
Horizon Line Group 