I’ve used Balanced Score Card (BSC) and similar approaches for a number of years to organize the elements of and facilitate teams in creating a Strategic Plan. Recently, a CEO suggested he preferred Objectives, goals, strategies and measures (OGSM). No worries, the terms are a little different, but the pieces are similar. I went about …
I recently re-read Michael Porter’s excellent article from HBR by this title. His insights remain as relevant today as when they were penned 18 years ago. He explains strategy in a way that supports how I like to challenge customers to think about it. In this article, Porter eloquently address how a company can stake out …
The ability to take work on the go is becoming increasingly popular for big and small businesses. And for good reason. Employees are demanding it while at the same time businesses are seeing benefit. With mobile enterprise solutions, workers can speed up daily operations and boost workplace productivity, regardless of their locations. Mobile applications help …
Continue reading "It’s Time to Include Mobile in Process Improvement"
I’ve been thinking a lot recently about all the stuff that happens outside of traditional enterprise applications. Enterprise software (ERP, CRM, etc) has become good at solving most of the structured work needs in organizations. But, many business problems today require work outside of enterprise applications. These ‘white space’ activities involve research, analysis , collaboration, …
Thanks to Dr. Judy Scott and all the thoughtful University of Colorado students who participated in last night’s engaging class discussion around BPM. Good to know that BPM has grown into a graduate course with good critical thinking around the concepts and applicability. Here is a link to my presentation materials on the Business Value …
What a great blog over at HBR. I agree with most everything Brad Power discusses. In a recent installment he tackles a question often overlooked. The title speaks for itself: When Is Process Improvement Strategically Important? He starts with the assertion that, “Process improvement programs that do not expressly target competitive advantage are doomed to …
Continue reading "Is Process Improvement Strategically Important?"
Interesting thoughts from Ann All of IT Business Edge on a topic I’ve been passionate about before: Is the CIO the Right Person to Champion Process Improvement? I support any movement toward process stewardship and appreciate Ann taking on this cause. No doubt, the CIO has a good high-level perspective and organizational clout and is …
I love this stuff. Gartner just released their Top End User Predictions for 2010. All kinds of food for thought in this. Among other things, I’m going to have to add another category of costs to my ROI analysis for Carbon. Over all, they predict technology is becoming intrinsic to every aspect of society, not …
Many thanks to the students of the University of Colorado, Denver Business School's class on Business Process Management for an engaging discussion yesterday. I am glad to see that there are now college classes focused on BPM. I hope that I was able to share some experiences about how to build business cases that justify …
I recently updated my ROI Value calculator. I first discussed this calculator and the approach for quantifying value in the presentation linked to in Creating Value Stories. Since then, I’ve refined some of the categories and identified additional strategies for generating benefit from process improvements. Modifications bring the benefit strategies to 29 across the categories …
Horizon Line Group 