I am a big believer in creating an overall score card for an organization and measuring performance against it. The Balanced Scorecard remains one of the best ways to accomplish that goal for an organization. I recently found a great set of tools from Mark Graham Brown that simplify getting started. I especially like the …
The Process Center of Excellence
It is time for lean six sigma to grow beyond its focus on process improvement and deliver the reality of an agile enterprise. Capping a series of articles, I explore the organizational need for a Process Center of Excellence, how it would work and the agile results it would deliver.
Growing Centers of Excellence
Continuing a series of posts addressing some of the lessons and take aways from recent experience in establishing Centers of Excellence. I believe different enterprises are at different levels of sophistication in their use of centers of excellence (CoEs) and view them at different levels of strategic importance. Organizational Maturity Models are a good approximation …
What is a Center of Excellence
Continuing a series of posts addressing some of the lessons and take aways from recent experience in establishing Centers of Excellence. I've never really liked the term. Sounds so haughty. I prefer 'Competency or Capability Center' or pick any another term you like. But, 'Center of Excellence' seems to be what has stuck in the …
Product Personality
There is a great post up yesterday from Rohit Bhargava, author of Personality Not Included: Why Companies Lose Their Authenticity And How Great Brands Get it Back. In it, he talks about Brand Personality. I mentioned in Tell Me a Story, that I think product managers and owners would do good to give their products …
Do You Need BPM?
Business Process Management (BPM) application suites push the power of design, execution and improvement of processes toward business users. You've invested a bunch of time, energy and money on your enterprise systems over the years. As soon as those implementations were complete, perhaps even before, something changed in your business. Immediately, the systems you put …
Horizon Line Group 