Good to find out this morning that most organizations have already thought about and reached a conclusion similar to mine that process improvement is an operations responsibility. According to Forrester, only about 22% have process improvement report to IT:
141 participants in a survey is not a survey – it’s a quiz at the local pub…
Process improvement is in the COO’s territory.
BI is usually in the CIO’s territory.
Thats one of the reasons BPM usually gets stuck in the middle.
Cheers,
Adam