I hear many businesses that are interested in ‘doing something with SharePoint.’ That is kind of like saying I’d like to deploy a Swiss army knife. Depending on what the goals of the business are, SharePoint can be a lot of different things. This post tries to explore what those are. First, let’s start with …
Denver ABPMP Meets Tomorrow
If you can be in Denver tomorrow, Feb 19 between 4:30pm and 6:00pm, please join us. We are meeting at: Oracle Building, Denver Tech Center 7700 Technology Way Denver, CO Guest Speaker: Steve Towers Moments of Truth, Making customer satisfaction work in your favor Steve Towers is the founder of the Business Process Group (www.bpgroup.org) …
Gartner Says Most Organizations Lack All the Skills Needed to Implement and Optimize Their Business Processes
While this article is not new, its title caught my eye while doing some other research. Quite a bold statement from Gartner. I wonder why there's not the typical 80% chance by 2010 parenthetical? I do agree with the extract: “Successful BPM requires an agile iterative approach to process change. Many internal IT organizations and …
Creating Value Stories – ABPMP Summary
I presented this Thursday at the ABPMP Denver meeting on the topic of how to build support for BPM initiatives. My message was primarily that to get traction and support for these initiatives, internal and external services organizations need to create a compelling value story. "Stories" are how these initiatives communicate how they will solve …
The Value of Process Improvement
I will be presenting at the November ABPMP event in Denver this Thursday from 4:00p to 6:00p. The topic is Using Business Cases and ROI to Justify BPM. The content is based on my work with a BPM software vendor's sales team where we built an approach and model for them to deliver customized Business …
Why Create Centers of Excellence
I've been focused on setting up centers of excellence recently. I will be sharing a series of posts addressing some of the lessons and take aways from that experience in a few upcoming Centers of Excellence posts. The first question many customers ask is why would I want a center of excellence? The best answer …
Value Driven Sales
I'm in Dallas today co-presenting at the global sales conference for a large BPM software provider. The topic, using return on investment to drive strategic sales, was well received by the audience. The CEO and VP of Marketing in the company were familiar with the case study I presented from previous work together. The CEO …
Horizon Line Group 